At Noru Cab, we understand that plans can change. Our cancellation policy is designed to be fair and transparent for both our customers and drivers.

1. Free Cancellation

• Cancellations made at least 1 hour before the scheduled pickup time are free of charge.
• For outstation bookings, cancellations made 3 hours before the scheduled time are free.

2. Cancellation Charges

• Last-minute cancellations (less than 1 hour before pickup) may be subject to a cancellation fee of ₹100 or 10% of the ride fare, whichever is higher.
• If the driver has already reached the pickup location and the ride is canceled, a minimum charge will apply.
• No refunds for cancellations made after the trip has started.

3. No-Show Policy

• If the passenger does not show up within 15 minutes of the scheduled pickup time and is unresponsive, the ride will be marked as a no-show, and cancellation charges may apply.

4. Refund Policy

• Refunds (if applicable) will be processed within 3-5 business days.
• Online payments will be refunded via the original payment method.
• If a refund request is denied, the customer will be informed with a valid reason.

5. Exceptions

• If a ride is canceled due to unforeseen circumstances like a natural disaster, political unrest, or vehicle breakdown, cancellation fees may be waived at our discretion.

For any queries regarding cancellations or refunds, please contact us:

📞 +91 9694054509 , +91 7014193509

📧 Norucab@gmail.com